Shipping Policy

Order Processing

Normal order processing can take between 3-5 business days (Monday – Friday).

Shipping time can take between 5-9 days (Monday – Sunday).


Free Shipping Promotion

Zalor offers FREE SHIPPING on any order containing only full-priced item(s) where the order subtotal is over £39.99.

3.99 Flat Rate Shipping

Zalor offers £3.99 FLAT RATE SHIPPING on order subtotal is £39.98 or less.

Continental UK, US Standard Shipping Information:

Shipping Method

Order Amount

Shipping Fee

Delivery Time

Standard Shipping



10-20 Business Days

Free Shipping

£39.99 and up


10-20 Business Days


The shipping will be made with standard DHL/UPS/USPS shipping. Please note that orders could arrive in multiple packages.

Both the above shipping policies are subject to the following terms:

  • Orders are deliverable to UK, US residential and commercial addresses.
  • Minimum order value must be met after application of any discount, coupon, promotion reward.
  • Minimum order value will be determined before application of shipping charges.
  • Offer cannot be applied to prior, completed purchases.
  • Offer valid for online purchases made at only.
  • Zalor reserves the right to modify or discontinue this offer at any time.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

  • Certain items may be on backorder;
  • Weight restrictions for regular shipping imposed by the post office.


You may return new, unopened items within 30 days of delivery for refund. Items should be returned in their original product packaging. You'll pay the return shipping costs if the return is not a result of our error.


If for any reason you would like to exchange your product, perhaps for a different size in shoes. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

COVID-19 Delivery Information

Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days.


We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Get in Touch

Throughout the COVID-19 global pandemic, the wellbeing of our employees and customers has been, and continues to be, our priority.

To comply with social distancing measures and to continue to offer maximum protection to our teams, Our Customer Service and Distribution Centres remain operational; however we have significantly reduced the number of colleagues which means it may take a little longer to answer your query.

We would like to thank you for your continued support and understanding in these unprecedented challenging times.

Our Customer Care team aim to respond to any contact within 24 hours.

Please do not include any credit or debit card details in your email.